Services | Corporate
First Impressions is an image consulting firm. The image your organization projects is analyzed in the first 3 to 7 seconds of their first contact with your business. We support companies with customer service training, how to build a strong team, secret shopper experiences, and other business services.
Customer Service Training
Smiles are contagious! Encounters with your customers are crucial to every successful business. Negative impressions are communicated rapidly today! Do you know what 'active listening' is? How can you and your staff exceed customer expectations every time?
Appearances
You have 30 seconds or less to make a first impression on your clients, vendors and even your team members. People decide whether they will do business with you and your organization 93% based on appearances—how you dress, body language, eye contact, tone of voice and etiquette. Additionally, what they see when they walk into your lobby, other public space or private office. What’s the First Impression you make?
Gossip Avoidance
Gossip can be trivial and harmless. It also can be detrimental and hurtful in any size office environment. At its worse, gossip is insidious and influences morale, reduces productivity, impacts employee retention, and affects customer satisfaction. Ultimately your financial bottom line is touched.
Secret Shopper
Get an unbiased look at your business from your customers' perspective. Restaurants, apartments, car dealerships, retail stores, and health care organizations have received valuable feedback. What are your customers experiencing?
Team Building
Geese can teach us a lot! What makes a strong team? How important is recognition and how comfortable are your team members with recognition? Strong teams equate to successful organizations. How strong is your team?